{"id":131,"date":"2019-04-24T15:59:59","date_gmt":"2019-04-24T15:59:59","guid":{"rendered":"http:\/\/glsptest.glsp.org\/?p=131"},"modified":"2019-04-30T20:46:30","modified_gmt":"2019-04-30T20:46:30","slug":"franchesca-montelaro-gives-life-to-clients-on-the-public-benefits-hotline","status":"publish","type":"post","link":"https:\/\/www.glsp.org\/es\/franchesca-montelaro-gives-life-to-clients-on-the-public-benefits-hotline\/","title":{"rendered":"Franchesca Montelaro gives life to clients on the Public Benefits Hotline."},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

I work for the Public Benefits Hotline at Georgia Legal Services. With the Benefits Hotline, I am considered the supervising paralegal. I assist clients with their benefit application matters, whether it’s to renew a program, determine eligibility, or providing new applications.\u00a0<\/p>

Public benefits would include Medicaid, Food Stamps, TANF, home repair programs, and more.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

My personal philosophy in dealing with clients, and even with my coworkers and my personal life, is to always be kind.<\/p>

It’s the simplest thing. When you talk to someone with a soft tone, and your words are clear and specific.<\/p>

A friend told me this about my son: “When he leaves for school, give him something that gives him life.” So even if I’m not saying those words to my clients, I try to give them life with my tone of voice and with my demeanor when I’m over the phone. I try to be as kind as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
A generous gift I received from a client<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

That is because of the multitude of complaints I hear about our clients being treated rudely by welfare agencies. If a person is suffering hardship and illness, and they live alone, and they may be elderly, with all these dominoes… the least we can do is be kind to them. I don’t think that mistreating someone on top of their hardship will enhance anything.<\/p>

The bottom line is to be kind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Fran believes in giving life to her clients.<\/p>","protected":false},"author":11,"featured_media":133,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[9],"tags":[10,11,12],"class_list":["post-131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-public-benefits-hotline","tag-franchesca-montelaro","tag-public-benefits-hotline","tag-staff-feature"],"_links":{"self":[{"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/posts\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/comments?post=131"}],"version-history":[{"count":0,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/posts\/131\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/media\/133"}],"wp:attachment":[{"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/media?parent=131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/categories?post=131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.glsp.org\/es\/wp-json\/wp\/v2\/tags?post=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}