Georgia Legal Services Program’s Benefits Hotline Provides Georgians with Millions in Public Benefits

This article was first printed on the Legal Services Corporation website here.

“My medicines cost $200 per month. I wasn’t able to get them although I had had two prior heart attacks. Now I can get my medication because of the Medicaid. I would have given up without your help.”

“Thank you very much for helping me. I called everyone and did everything I was supposed to do. GLS was the only place that helped.”

These quotes are from people who received help through Georgia Legal Services Program’s (GLSP’s) benefits hotline.

The hotline was created in 2012 to optimize the legal process of receiving public benefits—specifically, to reduce the number of hearings attended by GLSP lawyers and to help clients get the food and health care they needed, which were often delayed or denied by the bureaucratic process.

In addition, the hotline served a critical purpose because at the time in Georgia:

  • The state’s Medicaid, food stamp, and Temporary Assistance for Needy Families (TANF) programs were put online and applications, renewals, changes, and notices were often not sent.
  • Many local welfare agency offices closed and the staff in the remaining offices weren’t allowed to talk to the public.
  • The state agency’s central phone system was a mess, with wait times lasting up to four hours.
  • The system had a 48 percent drop rate to get through the phone lines for food stamps and Medicaid applications or renewals.

The GLSP benefits hotline uses a holistic model to provide legal assistance quickly, efficiently, and effectively. The paralegals who staff the hotline take individuals out of the GLSP intake and screening queue and transfer them directly to public benefits attorneys for legal assistance. In addition, they work with state agencies to solve problems and partner with other organizations to provide housing, education, veterans benefits, and other assistance.

For simple issues such as lost documents or a missed phone interview, the hotline staff contact the Georgia Division of Family and Children Services, and the issue is often resolved the same day.

From the hotline’s creation in 2012 through 2016, more than 2,700 people have been helped. And, according to estimates by the hotline’s funders, those people have received nearly $7 million in benefits. (See the table below)

Year Funder/grant Number of individuals served Estimated value of benefits by funder
2012 National Council on Aging (NCOA) Innovations Grant 647 $647,211
2012-2013 NCOA/Healthcare Georgia (HCGA) 467 $863,480
2014 NCOA/Robust Follow Up 475 $1,729,001
2015 NCOA 648 $1,986,761
2016 NCOA/Victim Legal Assistance Network (VLAN)/LSC 504 $1,670,710
Total   2,741 $6,897,163

These numbers don’t reflect the identification of larger issues—GLSP identified and resolved a problem affecting 40,000 Medicaid recipients who had been terminated because the vendor failed to send renewal forms. In addition, GLSP obtained benefits for Medicaid recipients weren’t receiving automatic drug coverage, as required by federal regulations.

Such outcomes have led to a high level of client satisfaction with the benefits hotline and GLSP. According to the Georgia Health Policy Center’s evaluation of the hotline’s impact, “Three to six months after their hotline contact, 80 percent of respondents felt that their overall well-being had improved since they received help from GLSP.”

For more information on GLSP’s benefits hotline, click here.

Print Friendly

El Departamento de Agricultura de Georgia Extiende Protecciones a Personas que no Hablan Inglés

La Querella de Derechos Civiles Presentada por los Servicios Legales de Georgia en Nombre de Trabajadores Agrícolas Produce Resultados

El 8 de febrero de 2017, el Departamento de Agricultura de Georgia aceptó hacer que sus protecciones para los trabajadores fueran más accesibles a quienes no hablan inglés. El acuerdo, alcanzado entre el Departamento de Agricultura de Georgia y la Agencia de Protección Ambiental de los Estados Unidos (EPA, por sus siglas en inglés), es el resultado de una querella que el Programa de Servicios Legales de Georgia presentó ante la EPA. Servicios Legales de Georgia presentó la querella en nombre de un cliente de habla hispana, cuya denuncia inicial de una violación de protección de trabajadores fue desestimada por el Departamento de Agricultura de Georgia porque el departamento no estaba equipado para entrevistar a alguien que no hablara inglés.

El cliente de Servicios Legales de Georgia, un trabajador agrícola en el sur de Georgia, se enfermó después de estar expuesto a pesticidas en julio de 2015 mientras trabajaba en una granja. La exposición del trabajador a los pesticidas fue causada por el manejo inadecuado de los pesticidas en la granja, en violación de las regulaciones de la EPA. El trabajador presentó una querella al Departamento de Agricultura de Georgia, pero la agencia no pudo procesar adecuadamente la querella debido a la barrera del idioma y, en consecuencia, rechazó la queja del trabajador.

La querella del trabajador demostró una violación de la Norma de Protección de Trabajadores (WPS, por sus siglas en inglés) de la EPA, un reglamento diseñado para proteger a los trabajadores agrícolas. El reglamento incluye requisitos de equipo de protección, entrenamiento de seguridad, tiempos de entrada restringida después de la aplicación de pesticidas y otros que previenen el envenenamiento y lesiones por pesticidas.

El Departamento de Agricultura de Georgia, que recibe fondos de la EPA, está encargado de hacer cumplir la Norma de Protección del Trabajador en el estado. Todas las agencias estatales que reciben fondos federales para proveer servicios al público deben asegurarse de que esos servicios sean accesibles a todos los individuos, independientemente de su raza, color u origen nacional, bajo el Título VI de la Ley de Derechos Civiles de 1964.

La División de Derechos del Trabajador Agrícola de los Servicios Legales de Georgia presentó este asunto ante la Oficina Externa de Cumplimiento de Derechos Civiles de la EPA y, como resultado, las agencias firmaron un acuerdo comprometiendo al Departamento de Agricultura de Georgia a desarrollar, publicar e implementar procedimientos escritos para asegurar un acceso significativo a todos los programas y actividades del departamento por todas las personas – incluyendo personas con dominio limitado del inglés.

Print Friendly

Georgia Dept. of Agriculture Extends Protections to Non-English Speakers

Georgia Legal Services Civil Rights Complaint on Behalf of Farmworker Yields Results

On February 8, 2017, the Georgia Department of Agriculture agreed to make its protections for workers more accessible to non-English speakers. The agreement, reached between the Georgia Department of Agriculture and the U.S. Environmental Protection Agency (EPA), is a result of a complaint that Georgia Legal Services Program brought to the EPA. Georgia Legal Services brought the complaint on behalf of a Spanish-speaking client, whose initial complaint of a worker protection violation was dismissed by the Georgia Department of Agriculture because the department was not equipped to interview a non-English speaker.

The Georgia Legal Services client, an agricultural worker in the south of Georgia, became ill after being exposed to pesticides while working on a farm in July 2015. The worker’s exposure to pesticides was caused by the farm’s inadequate pesticide handling, in violation of EPA regulations. The worker filed a complaint to the Georgia Department of Agriculture, but the agency was unable to adequately process the complaint because of the language barrier and, as a result, it dismissed the worker’s complaint.

The worker’s complaint demonstrated a violation of the EPA’s Worker Protection Standard, a regulation designed to protect agricultural workers. The regulation includes requirements for protective equipment, safety training, restricted-entry times following pesticide application, and others that prevent poisoning and injury from pesticides.

The Georgia Department of Agriculture, which receives funding from the EPA, is charged with enforcing the Worker Protection Standard in the state. All state agencies that receive federal funding to provide services to the public must make sure that those services are accessible to all individuals, regardless of race, color or national origin, under Title VI of the Civil Rights Act of 1964.

The Farmworker Rights Division of Georgia Legal Services Program brought this matter to the EPA’s External Civil Rights Compliance Office and, as a result, the agencies signed an agreement committing the Georgia Department of Agriculture to develop, publish, and implement written procedures to ensure meaningful access to all of the department’s programs and activities by all persons–including people with limited English proficiency.

Print Friendly

GLSP Augusta Client Board Member Honored

National Legal Aid and Defender Association Awards Augusta Resident Terence Dicks

Georgia Legal Services Board Member Terence Dicks was honored by the National Legal Aid and Defender Association with a client contribution award at their annual conference last month. From his firsthand dealings with renowned singer James Brown, to decades fighting for the rights of African Americans in our city, Terence Dicks life’s work is worth formal acknowledgement.

terence-dicks

Rev. Terence Dicks accepts the NLADA award in Nov. 2016.

An excerpt from a letter written by Lisa Krisher, also an Augusta resident and the litigation director at Georgia Legal Services, detailing her reasons for nominating Rev. Dicks follows:

Rev. Terence A. Dicks of Augusta, Georgia deserves the 2016 NLADA Client Contribution Award for his three decades in community service and involvement, including founding and leading many organizations with an emphasis on civil rights, needs of inner city and low-income children, and civil legal representation for persons with low and moderate incomes.

 … The son of an army solider, Rev. Dicks has lived most of his life in Augusta. During high school and for about seven years following, Rev. Dicks was a radio announcer for local radio stations. That experience helped him as the co-coordinator of the James Brown Appreciation Day in Augusta in 1986, the first organized appreciation of Mr. Brown in Augusta. Rev. Dicks recognized Mr. Brown’s efforts to end rioting in Augusta and encourage better relations between races. Shortly thereafter, Mr. Brown made Rev. Dicks the manager of Mr. Brown’s first concert in Augusta.

 … Long an advocate of expanded public transit, Rev. Dicks is the immediate past chairman of the Richmond County Transit Citizens Advisory Committee and remains an active member. Augusta’s transit system has been limited in service, but it is much needed to help residents go to jobs, medical appointments and other places. Recently, in part because of his leadership, Augusta Transit added three holidays for bus services helping persons without vehicles reach jobs on those days. He also is an active member of the Richmond County Board of Elections. He continues educating people about voting and organizes and participates in voter registration drives.

 He is the go-to person in the east central area of Georgia on a variety of issues, from civil rights to nuclear safety. Rev. Dicks uses his knowledge and experience from his association with GLSP to offer counsel and leadership to others who are trying to improve the quality of life for Georgians, and particularly the community of Augusta where 26% of the residents live below the federal poverty level and more than 50% are African American.

 Rev. Dicks doesn’t just talk the talk, he literally walks the walk; he does most of his work as a volunteer… without a vehicle.

Print Friendly

New Medical-Legal Partnership to Serve Hospital Patients

Georgia Legal Services Attorney Available Free of Charge at Navicent Health

(November 4, 2016) – For hospital patients, sometimes health-related problems actually have a legal remedy. Medical-legal partnerships allow patients to access a lawyer’s help free of charge. Patients have received legal help leaving an abusive relationship, enrolling in Medicaid or Social Security benefits, and with landlord disputes—for instance if a mold infestation is affecting the tenant’s health. An independent lawyer is now, as of September, positioned in the Macon hospital to assist with such legal issues. This makes it the second medical-legal partnership in the state.

Such partnerships are a relatively new concept, but can yield significant impact in the lives of patients. There are only 290 medical-legal programs between hospitals and legal aid agencies around the country. This kind of collaboration allows partners to “address the social determinants of health that create hardships for vulnerable populations through the integration of free legal services in the healthcare setting, according to the American Bar Association. The legal help offered can range from issues related to housing, access to utilities, immigration, education, public benefits, guardianship, wills and family law.

The lawyer will be funded by Navicent Health. The healthcare system plans to add at least two more fully-funded attorney positions within the next three to five years.

Read more about the partnership on Navicent Health’s website here.

Read about the ribbon-cutting ceremony here.

 

Print Friendly

Georgia Legal Services Attorney Recognized For Outstanding Work

Wendy Glasbrenner Honored With Family Law Section’s Joseph P. Tuggle Award

Georgia Legal Services Attorney Wendy Glasbrenner was honored before 650 attorneys on May 19, 2016, with the Family Law Institute’s Joseph P. Tuggle award, recognizing her outstanding skills and contribution to family law. Ms. Glasbrenner has been managing attorney in Georgia Legal Services’ Gainesville office since 1999.

An attorney with Georgia Legal Services for over 35 years, Ms. Glasbrenner has been a leading advocate for low-income individuals in the Gainesville region. She regularly speaks out on issues that affect marginalized communities: fighting for the availability of affordable housing, access to critical financial support such as food stamps and health care, and access to justice for non-native English speakers.

Ms. Glasbrenner has long made it a priority to help people in abusive relationships and their families find safety and security. She founded Rape Response, Inc., in 1987 and served as a board member of the organization for over twenty years thereafter; was on the Board of Directors for Circle of Hope and Gateway House, two shelters for battered women; chaired the Women’s Giving Circle of North Georgia; and currently serves on the Hall County Commission on Children and Families.

Wendy Glasbrenner’s dedication and commitment to upholding rights for all people—regardless of gender, ethnicity, socioeconomic status, or any other characteristic—is clear. Her decision to invest the skills, time, energy, and passion she has at Georgia Legal Services has been a gift to the non-profit law firm and its clients. The staff at Georgia Legal Services Program are honored to call her a colleague, and stand proud alongside her as she receives this well-deserved award.

Print Friendly

GLSP Hosts Silent Auction on Amelia Island

4th Annual GLSP Silent Auction
State Bar of Georgia Annual Meeting
Omni Amelia Island Plantation Resort
Amelia Island, Florida
June 16-18, 2016

Don’t miss out on this great opportunity to bid on a variety of wonderful new and unused items for you and your family!  Proceeds will support GLSP’s mission to provide civil legal services to persons with low incomes, creating equal access to justice and opportunities out of poverty in 154 of Georgia’s 159 counties.

If you have a hobby that you’re excited about, here’s your chance to showcase your artwork, photography, floral designs, paintings, illustrations, hand-crafted jewelry, pottery, crocheted or knitted items, and more.

Please send in your donation item with a completed donation form by June 1, 2016 to the following address, and contact the Development Office at 404-206-5175 about volunteer opportunities. You can find the donation form here. Thanks for your support!

GLSP, Attn: Silent Auction
104 Marietta Street, Suite 250
Atlanta, GA 30303  

Artwork

Jewelry

Gift Baskets

Restaurant Gift Cards/Certificates

Floral Arrangements

Frequent Flyer Miles

Books

Paintings

Photography

Vacation Homes

Hotel Stays

Fashion Accessories

Spa Packages

Tickets to Amusement Parks, Museums, Zoos

Stuffed Animals

Toys

Excursions

And More!

Print Friendly

Student-Run Organization at Emory Law Gives to GLSP

IMG_9894

Student representatives of the Asian American Law Students Association at Emory Law School give to Georgia Legal Services Program. Pictured from left: Minjun Kook, treasurer and incoming president, Elizabeth Suh, vice president of social affairs, Phyllis Holmen, GLSP executive director, and Currey Hitchens, GLSP staff attorney.

The Asian American Law Students Association (AALSA) at Emory University’s School of Law donated $1500 to Georgia Legal Services Program on April 14, 2016. According to Emory’s website, AALSA provides educational programs and offers networking opportunities within the Asian community.

IMG_9896

Elizabeth Suh, left, of AALSA gives to Phyllis Holmen, GLSP executive director.

Print Friendly

GLSP Attorney Jana Edmondson-Cooper Awarded by Gov. Deal

8M7B1421-X3

Jana J. Edmondson-Cooper, an attorney at Georgia Legal Services Program, was selected to receive the Georgia Commission on Equal Opportunity’s 2016 Freedom Award, presented to her by Governor Deal on April 19, 2016. The Commission cited her work on access to justice issues for individuals that are deaf or hard of hearing, or have limited English proficiency. The award letter addressed to Edmondson-Cooper states that she “not only challenged the governmental and justice systems when language access programs were underfunded or non-existent, [she] also shed light on how language access is interdisciplinary and affects many core areas of the law”.

Print Friendly